Information for Law Enforcement and Security Authorities

This English version is provided for convenience. Only the German version is legally binding.

Himmelfreund DP GmbH provides web hosting, server and email services. We process requests for information and surveillance measures from public authorities exclusively on the basis of the applicable statutory provisions, in particular the German Code of Criminal Procedure (StPO), the German Telecommunications Act (TKG) and the German Telecommunications Interception Ordinance (TKÜV). Protecting our customers’ data is a high priority for us. We disclose data only where a valid legal basis exists, and only to the extent required by that legal basis.

Contact for authorities

Required information

• the requesting authority or office, with full postal address and official call-back number
• name and position of the officer in charge
• case reference number (Aktenzeichen)
• legal basis of the request (e.g. Section 100a, Section 100g, Sections 94 et seq. StPO, Section 174 TKG)
• for measures requiring a court order: the court order or official order as a document
• the identifier concerned (email address, domain, IP address with timestamp including time zone, customer number)
• the exact period and scope of the data requested
• preferred channel of transmission for our response

Review and verification

Before processing, every request is reviewed for authenticity and lawfulness. Where necessary, we contact the requesting office via its officially published telephone number. We cannot process requests that lack sufficient information or a legal basis. We cannot disclose data that we do not store or that is end-to-end encrypted.

Emergencies

In cases of imminent danger to life or limb, please mark the subject line of your request with “EILT – Gefahr im Verzug” (urgent – imminent danger). We will then process it with priority. A written order must be submitted without undue delay.

Compensation

For information provided and measures taken, we claim the statutory compensation under Section 23 of the German Judicial Remuneration and Compensation Act (JVEG) in conjunction with Annex 3 JVEG. The requesting office receives our invoice together with our response.

Foreign authorities

We process requests from foreign authorities only by way of international mutual legal assistance through the competent German authorities, or on the basis of directly applicable EU law.

As of 13 November 2026